Been that way forever. The only time I’ve ever been in a shop in the last 40 years that weren’t that way was when I was in high school and bought my first set of speakers. Walked in, told them I had a $500 budget and the guy spent the better part of three hours helping me audition speakers. He made a sale. Any store I’ve been in where they’ve been uppity I’ve just walked out on, reminding them I was looking for something special, but I’ll just go elsewhere or order it online with a return policy. There’s other reasons there are a shortage of these types of shops besides online retail - jerks who work there.
It seems like all hobby stores (woodworking, models, audio, bicycles, guitars in my experience) are often like this. Unfortunately I don’t have any of those within a 3hr drive of me anymore.