Interesting as they have a nice website but no address. Googling a bit more I found they should be in muswell hill. Thank you for the suggestion.

I don’t know… I love the store, I used to live very close and they were always very nice, offering to test equipment I could not afford (Focal Grande Utopia) - I wasn’t a time waster but I was renting so I couldn’t buy gear. Then, when I finally bought a property, I went there with the intention to buy and had this bad experience. Don’t get me wrong, they sell systems worth well over 100k so I understand I’m not a top customer. But that seemed a bit too much… I’ll go again to see how it goes this time 😁