Just a heads-up, in case anyone is considering buying any headphones from Drop - DON’T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it’s in warranty, but it’s out of stock now (absolute lie, the item is ‘available’, ‘in stock’, and ‘ready to ship’ - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

  • PaulCoddington@alien.topBEnglish
    1·
    10 months ago

    It’s appalling practice though.

    If I pay for new goods I don’t expect used/secondhand. I want it to last as long as possible because it makes limited budgets stretch further to buy more things.

    • RB181@alien.topBEnglish
      1·
      10 months ago

      It’s kind of fair for warranty replacements since the unit that is being replaced will have been used for some time. It still depends on the build quality though, some things like Hifiman are known to die randomly no matter how careful you are.

      That said, most retailers will provide you a new replacement if they don’t have refurbished units in stock. Drop are being assholes in this case because OP bought the headphones at a discount, so they get more profit by refunding OP’s purchase and selling a new unit at full price than replacing it with a new unit.

      • junbi_ok@alien.topBEnglish
        1·
        10 months ago

        Except my used shit =/= somebody else’s used shit. Entirely different value. It’s like eating a burger that you’ve spat on vs eating a burger that some other random person has spat on.

        • RB181@alien.topBEnglish
          1·
          10 months ago

          I would expect a reputable company that is sending out refurbished products (as warranty replacements or otherwise) to ensure those products are in a usable condition before sending them out. Buying a used product privately from the previous owner is a different matter. Of course, all of that applies only to products that actually retain a significant amount of their initial value after being used, which headphones do whereas partially eaten food does not.