I got my focal bathys through Crutchfield. Absolutely amazing customer service! Their chat system/agent is so helpful!! Mine work great but yea I know what you mean… when I first got mine I had a hard time finding the L and R label. I had to look really hard/closely just associate the right cup to be the one with all the buttons. I also don’t try to force the swivel… if I swivel in One direction and it doesn’t budge I just go the other direction