Got my Dark Saber a week ago. Left side 2 pin connector fit pretty tightly compared to the right. Tried to swap to using my Littlewhite and pulling the stock cable out pulled out the whole 2 pin socket and some of the shell. Reached out to Moondrop, they told me to contact the seller. Reached out to Apos, they told me to pay $425 for a replacement but could offer a 35% discount.
This is definitely the last plastic IEM I get that doesn’t fill most of the shell with resin, and probably the last Apos or Moondrop purchase I make.
I think APOS assumed automatically that you’d broken it, rather than it was a fault. Crazy as that may sound, you’d be surprised how many customers of every company around in every industry break their gear and insist on a warranty repair for something that was their fault.
I hate to say it but that fail does not look like the description or at least the plug was removed with a simple yank instead of slowly wiggled as it should. Not saying that’s the case but I do understand why the sellers have some doubt. It’s still part of doing business where the consumer should get benefit of that doubt as opposed to finding reasons to disallow.