Got my Dark Saber a week ago. Left side 2 pin connector fit pretty tightly compared to the right. Tried to swap to using my Littlewhite and pulling the stock cable out pulled out the whole 2 pin socket and some of the shell. Reached out to Moondrop, they told me to contact the seller. Reached out to Apos, they told me to pay $425 for a replacement but could offer a 35% discount.
This is definitely the last plastic IEM I get that doesn’t fill most of the shell with resin, and probably the last Apos or Moondrop purchase I make.
Their customer service saw this already and made their decision (based on internal guidelines they’ve created) regardless. Let’s not pretend Moondrop is innocent.
If a respectable company sees this post, it should refund, these are IEMs which have negligible production costs, the damage to the image is much more serious
which moondrop is not. take your pink glasses off