Just a heads-up, in case anyone is considering buying any headphones from Drop - DON’T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it’s in warranty, but it’s out of stock now (absolute lie, the item is ‘available’, ‘in stock’, and ‘ready to ship’ - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

  • ZafirZ@alien.topBEnglish
    1·
    10 months ago

    Can you not go to whoever you pay customs to in Canda to get a refund? Here in the UK I’m pretty sure you can claim back VAT/Customs charges you’ve paid to couriers when it first got delivered. Not the quickest route, though.

    That said, I’m not a massive fan of Drop myself. I was one of the unfortunate people who bought into the Drop Panda, a product they dropped after like a year or something. Leaving most people with broken products. Fortunately mine did keep working, but they didn’t deliver on any of their promises, like their app, nor was their aptx adaptive codec(which was originally meant to be low latency) ever useable from it.