Just a heads-up, in case anyone is considering buying any headphones from Drop - DON’T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it’s in warranty, but it’s out of stock now (absolute lie, the item is ‘available’, ‘in stock’, and ‘ready to ship’ - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

  • BassheadGamer@alien.topBEnglish
    1·
    10 months ago

    Dude learns his country is small and shipping is expensive lol.

    I’ve never had a problem with returning stuff from drop. Drops where I learned about how bad hifimans stuff are lol. I had to return 3 headphones multiple times. All with noticeable defects. They never gave me a hard time.

    • BriareusD@alien.topOPBEnglish
      1·
      10 months ago

      They literally tried to claim (a) that the warranty is expired - when it’s not and that (b) it’s out of stock - when it’s not.

      Ignoring the other stuff, doesn’t that seem what would be ‘a hard time’?

      • Moscato359@alien.topBEnglish
        1·
        10 months ago

        Sometimes people make mistakes, or particular individual employees are problematic.

        I had a fucked up experience with a hyper-x keyboard warranty, and then 10 days later I called them again, and got their manager. Manager literally apologized for a half hour, and explained the whole series of events which lead to the problem, and gave me a replacement without me sending the original back.